I have been lucky to have been a director for businesses that moved from a 9 to 5 operation to one that was effectively 24 by 7, i.e. ‘always open’ – these were software development and support based companies). Also I have worked with owner managers who have stumbled into this growth scenario, and paid...
Author: Phil McConnell
Build an online business from the ground up – the beginning
Let me tell you a little about myself and where I am today. I am an Information Technology veteran of over 30 years, starting at the programmer level, working my way up to being head of IT for several serious international financial services companies here in London UK. More recently I have been an adviser...
Developing your systems to stay open 24 by 7 (pt 2)
When growing to a 24 by 7 operation many IT and operational systems needs to change. There is a tipping point at which the cost of switching from outsourced staff to an employee based team is relatively negligible, but the operational benefits are significant. It is at this point that you need to look at...